See What Others Are
Saying About Us

By Isaac D. on Jan 16, 2019

Please go somewhere else. The management team here is the worst I've ever dealt with. As a business owner myself, I would fire every manager here because they have horrible customer service skills when it comes to issues with installation. I spoke with the store manager, district manager and an additional manager from another store and they all refused to offer a real solution. If you do go here, good luck. Hope you bring Xanax.

By John F. on Jan 08, 2019

The guys over at Audio Express provide a vast amount of knowledge on car audio and quick installation. They don't just throw a set speakers in your car and send you down the road. They are more concerned on what you want as a customer and advise you on what they think would be the best route for your car so that you can enjoy your system to its fullest. Very happy with choosing them as my car audio shop and will be back to see them in the future. Also, I was very pleased with the professionalism and great customer service from both Brandon and Jesus, thanks again guys.

By Michelle on Jan 06, 2019

This keeps getting worse!!! IS ANYONE GOING TO GET BACK TO US?! We just purchased an audio deck from your Rainbow location and got it installed last Sunday Dec 30th which has caused nothing but inconvenience, stress, and our time! The installation was completely rushed and done carelessly! After the installation, I had to ask for my original audio deck back which was supposedly left in the back, then I get into the car and my trunk opener button isn't working, I let the manager Jesus know and he had the installer fix it. Apparently, it wasn't re-connected during the installation. Then I notice the original Lexus manufacturer buttons for the clock aren't inside the new kit holes for the clock (attached photo). I let Jesus know and he told the installer, the installer then takes my car to the back. About 20 minutes later, Jesus comes to tell me that the installer lost the clock buttons and has to go to a junk yard to get the parts and that I will need to come back to fix this issue. Lost the buttons?! Come back?! A junk yard?! Seriously?! Then I get home and try to turn on the radio and the FM/AM isn't working! Went back this past Sat and the clock parts and FM/AM are now working! HALLELUJAH! After a 2 and half hour wait! Today we go to put a DVD in the deck and turn on the mirrorring features and what do you know? THEY DON'T WORK!!!! Now guess what?! We have to make a 3rd trip down there!!! THIS IS BEYOND RIDICULOUS AND YOUR TEAM IS OBVIOUSLY INCOMPETENT!!! We're first time customers with you guys and right now we do not want to ever do business with Audio Express ever again! And we're so close to posting on YELP and social media about all of this... I've reached out last week about our experience to the emails provided and no response from anyone! We should not have to pay for the repeated incompetency and our time that continues to be wasted on this issue. Therefore, we demand compensation of a refund of everything that was charged minus the audio deck which is $264.98. From a customer service recovery standpoint, this is the least you can do for crying out loud!!! Michelle and Joseph Rodriguez Invoice c34547 702-412-0900 702-403-4005

By Bracken E. on Jan 05, 2019

I am very inexperienced when it comes to sound systems.    Jesus the sales manager helped take careful time with me so I understand all factors and details.    Honestly their customer service was incredible and they are very knowledgeable.  I highly recommend their business and am an advocate for them.       It was same day installed within 2 hrs.    Solid process from start to finish.

By Brendon Mendez on Dec 31, 2018

Great friendly staff. Reasonably priced I feel.

By Mary Smith on Dec 30, 2018

Good

By Mathew Gervais on Dec 22, 2018

I bought a Viper security/remote start system for my truck. My salesman, Jesus, was very helpful and informative. Because it is first come first serve I did have to leave my truck and I was ok with that. They got my truck in sooner than expected and when I picked it up Jesus went over the system with me, answered every question I had and made sure that i understood how to use it. I'll definitely be visiting again for an add on.

By M W. on Dec 20, 2018

I came here for a car alarm/remote starter install in August 2018.

The car alarm and starter work great. My issue is with the poor customer service.

During the install, one of the technicians messed up the trunk to the point where it would not open from the inside switch or my key fob. They told me to come back a few days later and would fix it.  After waiting for hours, they were able to fix the key fob and trunk release button however they screwed up the button to the point where there is now a cord that hangs from my door. They informed me they would order the sleeve needed for the button and that they would fix it. After many phone calls and visits, the piece is still not fixed.

I was repeatedly told that they would call me about when the part was in but I never received any calls. To this day (1/06/19)I have never received a call from Audio Express.

The poorest customer service was from a salesman who called himself "B".

One other thing. Be very careful about using Progressive Leasing. They approve you for a high "limit" however it functions similar to a 0% apr credit card offer where you have to pay in full within the promotional period otherwise you'll be charged interest. In this case, you are charged more than double the purchase price if it is not paid within the 90 day period. Make sure you set your payments up so that you pay off the entire balance within the time frame and don't simply rely on Progressive Leasing to do so for you.  I was luckily enough to catch this prior to being charged more than double for the car alarm.

I cannot recommend this place due to the very poor customer service experience that I had.

By M W. on Dec 20, 2018

I came here for a car alarm/remote starter install.

The car alarm and starter work great. My issue is with the poor customer service.

During the install, one of the technicians messed up the trunk to the point where it would not open from the inside switch or my key fob. They told me to come back a few days later and would fix it.  After waiting for hours, they were able to fix the key fob and trunk release button however they screwed up the button to the point where there is now a cord that hangs from my door. They inofmred me they would order the sleeve needed for the button and that they would fix it. After many phone calls and visits, the piece is still not fixed.

I was repeatedly told that they would call me about when the part was in but I never received any calls.

The poorest customer service was from a salesman who called himself "B".

One other thing. Be very careful about progressive leasing and make sure the payment you agree to will pay off the entire balance within the time frame. I was luckily about to catch this scam prior to being charged more than double for the car alarm.

I cannot recommend this place due to the very poor customer service experience that I had.

By Gina Hall on Dec 20, 2018

My family recommended this place and they were right. The sales guy was knowledgeable and not pushy. The install was a smooth process. His time estimates on how long things take were right on. The store is well laid out and easy to shop.

By Daniel Vandergriff on Dec 09, 2018

By Ryan Scarberry on Dec 08, 2018

Always a great time going into shop. Prompt fast service and everything is on display to play with radios or hear the speakers. Will be in soon for custom box and trunk set up. See you soon!!

By Silvia A. on Dec 07, 2018

Bought a nice package system for a decent price, and it really sounds great, HOWEVER, the salesman "B" was only interested in making the sale and once I paid for it there was zero customer service. I had to wait three weeks for the speakers (he only told me after I bought them that they weren't in stock) and I never got any follow up calls. After that there were other minor issues that he never handled. I felt ignored once the money changed hands. I'll shop elsewhere when I'm ready to upgrade.

By benjamin bakke on Nov 25, 2018

Just had a updated viper alarm installed in my Chevy. Simple swap out and program. Their tech didn’t bother to run through any of the basic programming ie; doors lock upon acceleration, the dome light actually turns off upon unlock, and no flashes from any running lights upon arm/disarm cycle barely knew any of the features of the unit itself, Just real effortless it seemed like. Called to schedule to sort it all out and was informed it’s first come first serve. Seeing as I already Paid in full and left my truck for the day once, there should be some sort of concession made. Ended up hiring another shop to sort out their half-arse job.

By Will G. on Nov 23, 2018

B was amazing in helping me find exactly what i wanted and he paired my car with a nice sub for a great price. Will be back soon.

By AKay K. on Nov 17, 2018

NO REFUNDS!! EVEN if you purchased 3 minutes ago! Something they forget to tell you after they ask for two signatures quickly. If you about to purchase something, pull out the phone and make sure Best Buy or Fry's doesn't have it first! It will probably be cheaper in price...not quality which apparently each employee is taught to tell you. At least the other stores value their customers enough to allow you to return merchandise. It wouldn't surprise me If their business practices don't penalize my credit by 5% a month if I don't use it within a week. Your money will be held hostage... find another place to go! Thanks for nothing.

By Angelo Bello on Nov 16, 2018

Thank You B for Your Patience. Thank You Dennis For The Great Install. You Guys And Your Shop Are Top Notch!

By David Schroeder on Nov 16, 2018

By Angelia Mowery on Nov 16, 2018

Very expensive

By Angelo B. on Nov 16, 2018

Thank You B for your patience. Thank You Dennis for a Great Install. You Guys and Your Shop Are Top Notch!